How did the applicant perceive the candidate journey throughout the application procedure? Were their expectations managed properly? What was the contact like with the recruiter or hiring manager? Knowledge is power.
We ask candidates regularly how they experienced the application procedure and what their impression is of your organization. Because a happy candidate is a potential brand ambassador to your company. By continuously measuring these experiences we can customize the application process and improve where necessary.
Moreover, we can check what is being said on social media. And, if necessary, respond via our webcare platform. We report our analysis followed by our advise on a quarterly basis.
We can also use a 'mystery candidate' to analyze your candidate experience even deeper. This proves to be a good method to increase a positive candidate experience.